McDonald's Specialty Coffee Kick

by Michael Arndt

Thirty years ago, Janice L. Fields was a brand new McDonald's crew member in Dayton, Ohio, taking orders on the evening shift while her husband, an enlistee in the U.S. Air Force, took care of their three-year-old daughter. Today, Fields is chief operating officer of McDonald's USA. Working from the old office of founder Raymond A. Kroc, she is responsible for 13,800 restaurants, 700,000 employees, and $7.9 billion in annual revenue. But once a crew, always a crew. So here she is, in front of a TV camera for ABC's Nightline, back behind the counter and in an apron, grinning and serving coffee.

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