When Starbucks Dumps Scalding Hot Coffee On You, It's A PR Problem

When a Starbucks barista accidentally dumped scalding hot coffee all over Matt's father, he got to see Starbuck's crack PR response in action.

From SFWeekly:

Early last month my father, a retired Methodist pastor in Red Bluff, three hours north of San Francisco, ordered a cup of coffee for himself at Starbucks. Before Dad picked up the coffee, the barista bumped it off the counter. It spilled on the front of Dad's pants, burning his crotch, then running down his legs and settling into his shoes.

Instead of running to get some ice, the barista grabbed a questionnaire.

"I don't remember all the questions, because I was thinking, 'What am I going to do with this burn?'" Dad recalls. "There was a man in the shop who was a male nurse. He came from where he was sitting and said, 'I've been watching this, and I'm a nurse, and I must say to you, you must not fill out this form. You must take yourself to the bathroom and make sure you get some water on your foot.'"

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